NORTHERN POWERGRID IS READY AND PREPARED TO SUPPORT CUSTOMERS DURING STORM PIA
Northern Powergrid, the company that powers everyday life for 8 million people across the North East, Yorkshire and northern Lincolnshire, is prepared for the forecast strong winds across its operating region on Thursday 21 December.
The Met Office’s Yellow weather warning is in place for strong winds across the network area from 00:00am to 9pm tomorrow (Thursday).
Storm Pia does have the potential to have an impact on the electricity network, so there is a possibility that there could be disruption to power supplies. If needed, Northern Powergrid will continue to keep customers updated via their website, social media channels and via text message.
Louise Lowes, Director of Customer Service states:
“For Priority Services customers, we will ensure those affected receive the extra help they need and peace of mind if there is a power cut and we will contact you to let you know the time your power is likely to be back on, and of any additional help they may be able to provide. We can contact you regardless of the time of day, or night, by text message if we have a mobile phone number for you, or by calling you if we only have a landline number for you.
Our customer support vehicles and welfare partners are also prepped and ready to go out into local communities, where possible, to offer help on the ground to those who need it most. If you come across someone you feel needs additional support due to their medical or personal circumstances, they can contact our dedicated Powergrid Care team on 0800 169 2996.”
- If customers have been impacted by a power cut and have online access – report power cuts online and stay online to get updates: www.northernpowergrid.com/power-cuts.
- If you don’t have online access, please call Northern Powergrid on free-phone 105.
- Customers can also report a power cut via WhatsApp on 0191 687 22 54 – available Monday to Friday between 9am and 5pm.
Our teams are on standby and are ready to support customers if the strong winds impact the electricity network.
Browse our support pages on how to be prepared www.northernpowergrid.com/be-prepared.
